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when user reply an emails which contains multiple user in TO field,the sender will become in to feild, rest gors to CC feild, customer wants everyone to be in TO feild like this happens in outlook

Case: TS001149449 ~ Salesforce - Unlimited Edition

While reply to email all email address From TO filed is getting added in CC Filed. But while doing same steps in Microsoft Outlook all TO filed email address is remains in TO filed.

 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 18 2018
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    July 24, 2018 06:56

    I do not agree with you:

    REPLY: Reply means to send back to the sender, not to the other recipients.

    REPLY ALL: new message should be for the originator of the email, all others are CC

    The current functionality of Notes is OK!