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Restore Deleted Emails

Customer would like an option to restore emails. Once the user empty the Trash is not possible to restore these emails.

Customer not happy with current behavior.


 Q: How does restore of user's mail file work in SmartCloud?
A: We do not back up files in the traditional way that you might do in
the on-premises world. So there's no mail file restore option. We do
allow you to specify the number of days before a mail is deleted from
the trash folder. We also allow you to prevent a user from emptying
their trash. So through those two settings you can avoid doing mail
restores as you would do in the on-premises world because we don't do
it in the service. This allows the end user to self serve their own
restoring of an inadvertently deleted email.
[In SmartCloud Notes] IBM has 2 copies of your mail file in the primary
data center plus 2 copies of your mail file in the secondary data
center. We are running fixup across those copies. If a user is looking
to restore a mail that they have inadvertently deleted and you
(administrator) have properly configured to prevent them from emptying
their trash and you have set the proper number of days to align with
your internal policy, you probably will achieve the exact same result
and you will avoid the effort involved in performing that restore and
the effort that your employee needs to do to consume that restore and
get what they wanted.



Moved from collabserv Idea 


  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 16 2019
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    16 Mar 18:30

    I cannot fathom why some people use their Trash folder as an Inbox, but it's fairly common.  If you need to restore not just trash but emptied trash, buy the Archive Essentials add-on.