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Smartcloud support name lookups for short names using the Soundex algorithm

Smartcloud rejects name lookups for short names using the Soundex algorithm.


Directory catalog does not return users with shortname pattern (A-Z)+(0-6)+(0-6)+(0-6) to be found in namelookup due to Soundex . Customer have many users with shortname that works with Soundex algorithm.


When a service/SCN user tries to lookup an On-Premises user using the ShortName (for example: A234), the user is not found. If press the button F9 show the error:

error message:

a234 not located in the list of names and addresses or in any Domino directory. Choose Ok to skip or cancel to stop.



Reference: Lotus Notes SPR # RDSRB3WJMX

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  • Sep 11 2018
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